Don’t Use TalkTalk
Dear me, dealing with some companies can be quite traumatic.
I signed up with TalkTalk earlier in the month, seduced by their phone and broadband offer for a tenner a month. Today, however, I phoned to cancel the service, and was subjected to a continual barrage of questions about why I would dare do such a thing. I have my reasons - some logistical, some financial, and some technical - but when I’ve firmly stated my decision, all I really want is to sever the relationship as quickly and as painlessly as possible. What I do not want is the customer service team moralising about how wrong I am, probing my decision for false lemmas. The last time I was subjected to such interrogation was in a Moroccan carpet shop, and at least then they gave me tea.
August 20th, 2008 at 1:27 am
[...] a subject that is probably close to many of our hearts — broadband prices. Meanwhile, Robert Sharp faced a bit of an interrogation when he tried to leave TalkTalk. And Peter at Naked Blog had trouble [...]
August 20th, 2008 at 9:00 am
I ha the same trouble when I concelled our Sky TV a while ago.
A least a couple of times a month for a couple of months we had them ringing up offering us cheap subscription and the like.
Never again.
August 20th, 2008 at 10:31 pm
Hope you get it sorted soon. TalkTalk don’t have a fantastic record for customer service, looks like it’s still the case. Carphone Warehouse are trying to re-invent themselves as they once were, free impartial advice - let’s hope this actually does happen as TalkTalk certainly needs a change of company culture. The current “we know best” certainly isn’t the way forward. Customer service really needs to come back.
I’m afraid I’ve not got a recommendation of a broadband provider that definitely does this…