Dear me, dealing with some companies can be quite traumatic.
I signed up with TalkTalk earlier in the month, seduced by their phone and broadband offer for a tenner a month. Today, however, I phoned to cancel the service, and was subjected to a continual barrage of questions about why I would dare do such a thing. I have my reasons – some logistical, some financial, and some technical – but when I’ve firmly stated my decision, all I really want is to sever the relationship as quickly and as painlessly as possible. What I do not want is the customer service team moralising about how wrong I am, probing my decision for false lemmas. The last time I was subjected to such interrogation was in a Moroccan carpet shop, and at least then they gave me tea.